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Returns

On-line Returns Policy

If when you receive your goods you are not 100% satisfied, you can return your item(s) to us within 28 days of receiving the goods, for an exchange or refund. The full price of the product will be refunded upon receipt of the returned item within 28 days of receiving the product. If you prefer, you can exchange your item for any product of the same value on our website.

Returned goods must not have been worn please, and must not be damaged or soiled in any way.  Your goods must be returned with their original labels and tags intact and should ideally be in their original packaging. Your statutory rights are not affected.

In order to return your item(s) please follow these steps:

  • Pack your items carefully, as a refund can only be issued if the items are received in perfect condition. 
  • Please complete the Returns Form and either send it to us by email or include it in the parcel you are returning
  • Download our Returns Form here (PDF file)
  • Return your parcel to the following address:

Cherry Tree Country Clothing
Unit 11A Ffordd Helyg
Lon Parcwr Industrial Estate
Ruthin
Denbighshire 
LL15 1NJ

We suggest that you use the Post Office to return your item, by Recorded Delivery if possible. We recommend you obtain a proof of postage. Unfortunately, we are not liable for goods that are lost or damaged in the post, or whilst in transit. 

Refund Procedure

Refunds will be made upon receipt of the returned item as outlined above and payments will be made within 28 days of cancellation. Unfortunately, all return postage or carriage costs will not be reimbursed.

All refunds will be made directly to the original credit/debit card, Paypal account or cheque holder.

UK Exchange Procedure

Should an item be returned for an exchange (e.g. to change from one size to another) then no further postage costs will be incurred by you, other than to return the original item to us. We will send out the exchange item without an additional postage and packing fee.

Should there be a price difference in the exchanged items the following will take place:

  1. If a refund of the difference is due the reimbursement will be made to the original credit/debit card, Paypal account or cheque holder
  2. If any additional charge is required, a member of our team will contact you to arrange payment. For security reasons, we do not store customers credit/debit card details

International Exchange Procedure

In relation to International sales, should an item be returned for an exchange then further postage costs will be incurred by you. We will contact you to arrange for payment to cover the postage charge for the exchanged item.

Should there be a price difference in the exchanged items the following will take place:

  1. If a refund of the difference is due the reimbursement will be made to the original credit/debit card, Paypal account or cheque holder
  2. If any additional charge is required, a member of our team will contact you to arrange payment. For security reasons, we do not store customers credit/debit card details

Goods Damaged in Transit

If upon receipt of your goods you find that the item is damaged, it should be returned to us for inspection immediately. Please do not use the damaged item, otherwise you will be deemed to have accepted it.

In order to offer a replacement or refund, the product must be returned to us for inspection and we, in turn, may have to return the item to the manufacturer for further testing. In the unlikely event of this occurring, all postage fees incurred by you will be reimbursed.

If you require further assistance please do not hesitate to contact us.

We thank you for your custom.

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